Thank you for shopping with Maadan. Below are the terms and conditions that constitute our Shipping Policy.
### 1. Order Processing & Handling Time
* **Handling Time:** All orders are processed within **1 to 2 business days** (Monday – Friday, excluding federal holidays).
* **Order Cutoff Time:** Orders placed before **2:00 PM (PST / Pacific Standard Time)** will begin processing the same business day. Orders placed after 2:00 PM PST or on weekends/holidays will begin processing the following business day.
### 2. Shipping Transit Times & Carriers
We ship across the contiguous United States using trusted carriers, including **USPS, UPS, and FedEx**. Delivery timelines depend on the method selected at checkout:
| Shipping Method | Estimated Transit Time | Cost |
| **Standard Ground** (USPS / UPS Ground) | **3 – 5 Business Days** | **$5.99** (Flat Rate) |
| **Free Standard Shipping** | **3 – 5 Business Days** | **FREE** on orders over **$35.00** |
*Note: Total estimated delivery time = Handling Time (1–2 days) + Transit Time (2–5 days).*
### 3. Shipping Destinations & Limitations
* We currently ship to addresses within the contiguous **United States**.
* We do not currently ship to P.O. Boxes, APO/FPO military addresses, or U.S. Territories. *(Adjust if you support these).*
### 4. Shipment Tracking
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number(s). Tracking details typically become active within 24 hours of package handoff to the carrier.
### 5. Damaged, Lost, or Delayed Shipments
If your order arrives damaged or is lost in transit, please contact our customer support team immediately at **jeehaeinc@gmail.com with your order number and clear photos of the damaged items and packaging. We will issue a replacement or full refund.